XL Pools Ltd
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We have been delighted with the whole service from the XL Pools team, from initial contact & consultation, to viewing several sites of their other projects, through to the help with planning permission (including listed building consent), scoping out the works, delivery, installation and all required after care. All of the team have been professional, responsive, and fun to work with. And most of all we have ended up with a beautiful end product that our family and friends will enjoy to the max in the coming years. Thank you!
6 месяцев назад
Quick and smooth install despite being mid-winter, and we are very pleased with the finished pool and the aftercare service. It’s received lots of compliments and use this summer even in the periods of poor weather. Many thanks to Anthony and the XL team!
6 месяцев назад
After having a new pool built by our housing contractors, which subsequently failed, we contacted XL, who essentially rebuilt it. Tony was very knowledgeable (and patient) and the process was seamless from consultation to finished pool. It was an easy decision to then have them maintain the pool for us, which the lovely Chris does on a bi-monthly basis. The girls in the office are also extremely helpful and communication is very easy. XL is a family business and the staff that work there definitely exude this ethos.
8 месяцев назад
XL Pools did an amazing job installing my new Aqua Technics pool here in Cranbrook. The team were professional and efficient, where they completed the installation quickly, 2 weeks to be exact. I was impressed with how fast they were able to get everything done and still to a high standard, and along the way kept me informed of the day to day schedule. I work in construction therefore contracting another company to work on my property was daunting, but I have never seen such craftsmanship and dedication. They care about you on a personal level which was really important to me. I tried other companies in the area but no one stood out to me like XL Pools; Maddison and Tony were so kind and both hold an enormous about of knowledge which impressed me. We love the Platinum colour, if you’re looking for a “sparkle” this is the one for you. It looks stunning in the sun, but also on those rainy days. I have a pool at my other property in East Sussex (which has seen better days) and I am now thinking of digging it up and getting XL Pools to install another! I highly recommend XL Pools for anyone looking to install a new pool, it’s not just their products that are the best, but their service too.
8 месяцев назад
We were very pleased with the service that we received from XL Pools and are absolutely thrilled with the end result. Being a listed building, we had a few planning issues that we had to overcome but XL Pools were very flexible to this and were also flexible in getting an installation date booked in once planning was passed. We now have a fantastic pool, which has been a great addition to our garden and has been great fun for the whole family. The after sales support that we have received from the office team has also been excellent and I wouldn't hesitate to recommend XL Pools to anyone considering investing in a pool.
8 месяцев назад
XL Pools provide a 10/10 experience every time. They installed my pool nearly 4 years ago, and have been providing the ongoing maintenance service ever since. I cannot fault them. The product is best-in-market and the customer service is even better. Thanks guys
9 месяцев назад
XL Pools provided an exceptional experience. We were apprehensive about choosing the right pool, the design in our garden and the whole install process. From the outset they spent time with us to understand our needs, show us different options and help plan the location of the pool. The whole team are very knowledgeable, professional and friendly, always having time to explain and then act. The installation was efficient, and the pool looks stunning. We have been using the pool for a year now and it is surprisingly low maintenance, however if we ever need help, the XL pools team are always available. We are very happy with the whole experience and would recommend XL pools.
больше 1 года назад
XL pools were excellent! Super problem solving and high quality installation with friendly and diligent staff. We are all extremely happy with the pool and the after care. Thank you so much to the whole team.
почти 2 года назад
It’s over 10 years since Tony and team installed our pool and it still looks great and is a pleasure to use. After sales service is excellent and Chris continues to visit to open, clean and close our pool each season. We continue to use XL to supply products and on the rare occasions we have had any technical issues the team prioritise visits to keep the pool running through the season. Would happily recommend XL for anyone thinking of installing a pool or has a servicing need.
около 2 лет назад
Anthony and the team at XL installed our pool about five years ago and did a fantastic job. It was a really clean installation, with everything around the pool restored to original condition. The team were a great bunch, very friendly and completely professional. We've used XL since then for ongoing maintenance, and in particular winterisation and re-opening the pool in the spring. Everyone is great, but Chris stands out. He's a real expert and helpfully explains everything he's doing. All in all, XL are a tremendous company - completely reliable, always keep you informed of timings etc, and great at what they do. I'd highly recommend them.
около 2 лет назад
The team at XLPools arranged everything we needed to get our hot tub into our residential garden safely, and effectively, for the time we had the hot tub they were always on hand to help out, give advice and provide products to ensure we had clean, clear water at all times.. no job is too small and seemingly with their awards in the industry year after year no job is too big either.. 100% recommend.
около 2 лет назад
XL Pools service and team have been amazing, their products are of the highest quality and you just can not fault anything. The install team are so kind and helpful, especially Tom and Lewis who installed our pool. Maddison and Tony still keep in touch to ensure everything is okay. XL Pools have made this whole experience wonderful and enjoyable and we couldn’t be happier!
около 2 лет назад
XL Pools built our pool and it was a pleasure to work with them from start to finish. They were extremely prompt in dealing with any issues, the staff were polite, tidy and did everything they could to minimise disruption to the rest of the garden . We use them for ongoing maintenance and they are always on time, quick and keep the pool looking fabulous all year round. We could not be happier with the service we have received from them and highly recommend this wonderful company.
около 2 лет назад
XL pools provide excellent service. They took care of everything needed to install the pool with their professional/ knowledgeable team. They have continued to provide a full maintenance service. If you need a pool installed and/ or maintained I fully recommend XL
около 2 лет назад
Brilliant company to work with - Maddison & her team in the office are fantastic - professional, responsive & knowledgeable. Tony's design & placement advice & experience has been invaluable. Altogether a great experience. Will continue to use.
около 2 лет назад
Tony and the team were great to work with. The installation approach was a challenging one, but the team dealt with any issues in a professional and considered way. Tony and the team were always available to answer any questions that we had and they showed flexibility in how we worked through any issues. The installation project was completed without any issues The end result was a fantastic pool that has more than lived up to our expectations. Everyone in the family absolutely loves it.
около 2 лет назад
We are extremely happy with XL Pools- from the initial advice through to the finished product and the aftercare. Tony and his team have done an excellent job.
больше 2 лет назад
We are absolutely thrilled with our pool. Not only are we delighted with the end result, the after-sales care is second to none. Led by Tony - whose knowledge and determination to deliver are second-to-none - the team are a pleasure to work with. We highly recommend XL Pools.
больше 2 лет назад
2021 was the first year we used XL Pools to maintain our pool. We were very happy with the service - reliable, professional, friendly, helpful and knowledgeable - both the engineers and the team at the office. Excellent all round. Highly recommended.
больше 2 лет назад
What an amazing company, they have installed both the pools in our current and previous homes, and have recommended them to close friends. Hard working, professional and outstanding results, don’t hesitate to use them, years of knowledge and experience and it shows! Outstanding
больше 2 лет назад
Posting on behalf of customer: " Great service from initial enquiry to final completion. XL Pools demonstrated exceptional flexibility during difficult weather conditions, completing the project on time to the highest of standards. We would like to extend our thanks to the team at XL Pools and highly recommend them”
больше 2 лет назад
XL Pools have been astounding from start to finish! Their professional has been amazing to work with, and we are truly grateful for their work. We are so glad we went with XL pools over other companies, and if your looking to have pool installed correctly - go to XL Pools. Tony works so hard and so does the team. Thanks XL Pools.
больше 2 лет назад
Excellent product, efficient and timely. Great work by Mike, Terry , Leighton and penny who ensured the job was completed to excellent standard. As promised.
больше 3 лет назад
XL pools installed our pool last year and they were fantastic in terms of delivering the installation well inside the promised timeframe - which for me was one of the main selection criteria. Mike and Terry were great, very polite and professional. We use the pool a lot and its been one of the best investments we have made in the house.
больше 3 лет назад
We used XL Pools to build a new pool for us after reviewing a number of different options and companies. They were certainly the most pro-active and helpful during the sales process and whilst they were in no way the cheapest I felt the product as well as the service was worth the extra investment. The pool installation itself with a carbon ceramic pool is very quick and Mike and Terry know what they are doing. The teething issues were managed quickly and responsively when summer hit and overall I am pleased with the results and the service so far !!
больше 3 лет назад
XL Pools were fantastic and the finished pool is just amazing! Penny was awesome from start to finish and Mike & Leighton were professional and super cool in making sure that we were happy with everything. Even Avril in the office couldn't be more helpful if she tried. Massive recommendation if you are looking for a professional service with top drawer equipment. Eco silent heaters and noise reducing pump housing. Great company to work with!
больше 3 лет назад
The process from start to finish was quick, efficient, and professional. Mike and Terry lead the installation which was under 3 weeks from start to finish. The XXL pool is perfect. Especially in lockdown year! So simple. Premium product and service. Perfect.
почти 4 года назад
XL Pools were very professional working through the lockdown to complete the Pool on time . All their workers were very professional and respectful of our home but I would particularly mention Leighton and Mike who carried out the majority of the work and were very particular on levelling and overall quality. We are very happy with the outcome. June 2020.
почти 4 года назад
I’d like to say how impressed I was with this company from start to finish. Having my own business for 25 years I know How important it is to have great team behind you as you are only as good as the people who work for you. Penny mike and Leighton are a credit to this company and we would welcome them in back in our home anytime. Thanks again for a top job x
почти 4 года назад
We choose XL Pools for our Compass XL Trainer because their team gave clear and detailed advice that helped us make the right choices for our installation and build project. From the type of pool to the right heating and air-management systems we were given clear and unambiguous guidance. Thanks for a great job!
больше 4 лет назад
Impressed from start to finish by the professionalism of this company. Everything was done when they said it would be, and nothing was too much trouble, even now after the pool build, they keep in contact to make sure we are happy. All the staff knew exactly what they were doing, and worked really hard with little or no mess, you would not know from the garden that we have had a pool installed! Thanks everyone for a lovely job!
почти 5 лет назад
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