ReloSmart Movers Hong Kong
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Mai Tak Industrial Building, 221 Wai Yip St
999077 Kwun Tong
Гонконг, Особый Административный Район Китая


Relo Smart Movers lead by Lars Küpper and his team is an extremely professional mobility company. While moving from Germany to India, the overall turnaround time from initial enquiry to packing was roughly a month. Relo Smart Movers along with their able and professional alliances (Christ Umzüge, Aura Mobility etc), managed it really well. The communication was very professional and responsive. The time period for this service was extremely challenging for all the shipping companies across the world firstly because of Corona but also adversely affected because of the Brexit and the aftermath of that event. The information I read on internet regarding the pile up of cargo at ports was extremely worrisome. Even in this tough environment, Relo Smart mobility handled it extremely well. They were open right from the beginning about the potential delays that may be caused due to these extraordinary circumstances. The packing staff from Christ Umzüge in Germany was punctual, cordial and professional. Goods were properly inspected and packed carefully. Boxes were clearly identified. Supporting documentation was exhaustive and informative. There were no open ends regarding communication. Even odd sized items such as a bicycle was packed really well. And the partners of Relo Smart Movers in India, Aura Mobility, were as professional and transparent and informative. The counterpart that was assigned to me for coordination, Mr Rodriguez in India, was very knowledgeable and very clear in his communication. He covered all the loose ends proactively and did not leave anything for interpretation. Assessed all the potential risks or blockages proactively. The shipment timelines were communicated very well. The shipment pallet was brought to the doorstep in good condition. The boxes and goods inside were intact and in as good a condition as when they were picked in Germany from my place. I am very impressed with this. It is worthy of highest appreciation that despite the escalated corona situation in India, the staff from India handled it really well and kept me informed about all the potential steps. To make things more interesting, there was a cyclone just a few days after the shipment arrived in India. The dock was virtually closed to heightened risk for a few days. Despite all these problems and challenges, the shipment was delivered in top condition, without any losses or damages. Overall, I am extremely impressed with the way Relo Smart Movers and all it's alliances handled this shipment. And they will always stay in my mind for any future references or needs. Keep up the good work Relo Smart (Ms Lee), Christ Mobility (Ms Rupar), Aura Mobility (Mr Rodriguez) and all your alliances. You are simply great. Regards Ashish
2 месяца назад
Efficient, professional, reliable and committed. totally recommended.
2 месяца назад
It was all really good until you make the payment. After you make the payment, they will become extremely slow with replying, and then not reply at all! I am very disappointed at the service because: 1. There are many damages and many damages are not fixable! They helped me to put in a claim for insurance, but it has been 3 months and there still has no reply on the claim or what so ever! 2. The packing coordinator did not clearly label all the things in the box. Everything was labels very vague and if it’s not we had our own people there helping to track what are in each boxes, I would have a very difficult time unpacking! 3. They do not allow me to do official bank transfer for payment and requires me to pay extra if I pay by bank transfer. I had to pay either via WeChat or Alipay to their personal account! I totally believe this is illegal!? 4. Simon and Linda are the two who coordinated things, they just made me felt very hard to get hold of and hard to be reached. 5. During packing, the have croaked our bed frame And dented our rental apartment’s floor! They had to call people to come and fix it! Which i really did not like that! Even though it’s fixed but it’s not the original anymore! I will totally not use them again! That is insurance part, I am considering moving into lawsuits!
8 месяцев назад
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