The Natural Wood Floor Company
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Exemplary in every way. I have received more than five years of perfect service from Kevin. What he doesn't know about wood flooring isn't worth knowing. From the lengthiest to the tiniest question, Kevin has taken the time to explain anything I needed to know about laying floors (my husband and I do all the work ourselves). Nothing is too much trouble and he always finds solutions to problems. This is the only flooring company we will ever use, which is a testament to Kevin and his team, because we are VERY fussy customers, as Kevin knows all too well by now. Yet still he smiles...
больше 1 года назад
Дата проекта: Март 2017
I purchased £400+ kitchen worktops from this company. Unfortunately due to an error on my part the worktops were not deep enough for the kitchen once fitted. I spoke to Natural Wood Floor Company and arranged to return the worktops. They accepted one but refused the other due to damage to the packaging. So basically I am stuck with a perfect £200+ worktop that I cannot use for the sake of a couple of pounds worth of cardboard. I offered to take a discounted refund and received this response: "The worktop was not returned to us in the condition it was sold in, there for we would not except it back for a refund." Not the greatest customer service I've ever encountered. I've been a customer of Natural Wood Floor Company for many years and used them now on three projects, previously I've recommended them but obviously no more. My advice to any potential customers is caveat emptor.
около 4 лет назад
Дата проекта: Март 2020
Kevin walked me through the whole process of selecting the right flooring for the areas I needed to cover, I visited the store for his advice on plenty of occasions and he spent all the time needed to help me get it right Our floors look amazing and I would recommend chatting to Kevin if you need some advice.
4 месяца назад
I have been involved in the 14 year refurbishment of a house. I bought my first lot of flooring from Natural Wood Flooring Company at the start and I have added flooring since then in 5 increments, the final one being three months ago, along with a vinyl kitchen floor. New batches have seamlessly integrated with the old flooring despite being more than 10 years between some of the installs. The staff are unfailingly helpful, the product quality is outstanding and the value of the product cannot be overstated. The stuff I first laid in the lounge looks the same today as it did when I put it down 14 years ago, although I am a bit better at laying it now than I was then. If I ever need wood flooring again, I would not hesitate to return. For my kitchen I also used their rigid vinyl plank flooring (Arezzo). I was a bit nervous of laying it so I got professional help, but it was a dream to fit and of a very high quality. The guy that helped me fit it said it was one of the best he had ever fitted and said it was so easy that we took half the time he expected it to take. It also merged beautifully with the wood flooring at the kitchen thresholds. You cannot go wrong with this stuff.
8 месяцев назад
Stunning products and super knowledgable, friendly team both in the showroom and on the phone in the sales team. We ordered the Silver White Oak flooring for our new kitchen and it's one of our highlights of the entire room.
9 месяцев назад
If you need a beautiful and high quality wood floor, at a competitive price, with friendly and knowledgeable advice to help you make the best informed choice, save yourself time, and just go there. We went to a lot (A LOT!) of places in search for that elusive ideal choice; the Natural Wood Floor Company were the best for us, and we are honestly delighted with our end result. I give a special award to Grant, who patiently listened, understood, and gave the best advice on how to correct my (originally rather poor) method to buff my new floor. Grant: everyone who sees our floor for the first time comments on how nice it looks, and a lot of that is thanks to you.
9 месяцев назад
Good selection. Good price. Parking available. Only problem is that I had to pay ULEZ to visit their showroom.
10 месяцев назад
Very knowledgeable staff, and the showroom has everything you would need to make a decision on a wood floor. Lots of large samples to view and smaller samples to take away. Also on show are tables, and other pieces of furniture made from the flooring
около 1 года назад
Top quality service fast delivery purchased a kitchen island the products the same as the ikea one we had previously but at half the price cut out the middle man and use these guys
больше 1 года назад
What a fab company to deal with. I ordered a kitchen island from them, the process was seamless. They have a great sales dept for any queries who are happy to help with any question. The product delivery was arranged on a day which suited me. The product it’s self is a quality piece, a straightforward build and is fantastic addition to my kitchen diner. I’d highly recommend this company.
больше 1 года назад
Exemplary in every way. I have received more than five years of perfect service from Kevin. What he doesn't know about wood flooring isn't worth knowing. From the lengthiest to the tiniest question, Kevin has taken the time to explain anything I needed to know about laying floors (my husband and I do all the work ourselves). Nothing is too much trouble and he always finds solutions to problems. This is the only flooring company we will ever use, which is a testament to Kevin and his team, because we are VERY fussy customers, as Kevin knows all too well by now. Yet still he smiles...
больше 1 года назад
Great, friendly service. Ordered and received within a couple of days. Such an easy company to deal with, very customer focussed and couldn't of been more accommodating if they tried. Thank you, would definitely recommend. Product was great too.
почти 2 года назад
I did a lot of research before coming to see these guys, and was concerned that the central London location would make it be overpriced. How wrong I was, the product (engineered wood in my case) is great quality, and for a competitive price. However, what really sets it apart is the service. I came on two occasions and then ended up making a change to my order after a last minute change of heart. Kevin was not only incredibly knowledgeable and helpful but also unfailingly patient, courteous and kind. When you are dealing with the multiple stress of house renovations, it really is a breath of fresh air to deal with people like this, and I would absolutely recommend them to anyone.
почти 2 года назад
Good wood but very poor service. Never write reviews but as I’ve had a bad experience, just wanted to share. Conflicting advice leading to wrong product purchased and floor having to be resanded. Told I could bring back excess then refused when I did bring it back. Great quality floor but do your own research and ask lots of questions because you cannot trust the advice you receive. Cheers
почти 2 года назад
The house we bought more than 10 years ago had solid wood flooring that we were told came from this company - and when we did some early renovations and wanted to match the floor - they had records that showed what we needed, and helpfully advised what to buy. Several years later we fixed up another floor, went back, and they recommended moving to engineered oak wood floors - and they look fantastic. Now in 2021/2 - yet more renovations and guess what, called them up, they again matched the floor and even held back a delivery when we had some building delays. In a climate of seemingly hostile sellers with rising prises, it's been such a refreshing experience to call/email them, get solid advice and helpfulness beyond words. I can't recommend them enough!
почти 2 года назад
Very knowledgeable staff, and the showroom has everything you would need to make a decision on a wood floor. Lots of large samples to view and smaller samples to take away. Also on show are tables, and other pieces of furniture made from the flooring
около 2 лет назад
The product I bought (oak parquet) is fabulous. It went down nicely and looks stunning, bringing warmth to the room. It’s hard wearing and perfect for my chaotic family set up. I wouldn’t hesitate to use them again. Also, the customer service I received at their showroom was spot on. Tom, Barnet.
около 2 лет назад
Could not be more pleased with the furniture we received from The Natural Wood Floor Co. We ordered our kitchen island on a Thursday night and it arrived on the following Monday! On assembly the finished piece is way better then we could have hoped for especially for the price! Thanks again!
больше 2 лет назад
Absolutely amazing and outstanding service by The Natural Wood Floor Co.! We came across this company by chance as they were delivering some floors in our area and we saw their van - decided to reach out to them as we were looking to have our floors done. We couldn't be happier to have done that - from start to finish, this company has been incredibly professional, staff are very knowledgeable on their products and were able to assist us every step of the process. They are quick at answering, and can be easily reached over an email or on the phone. We had so so many questions and even after the sale, they went out of their way to answer in detail, make suggestions and offer solutions. Even beyond that, when we were left with unopened boxes of flooring due to over order, they did not hesitate to take back and even recommended we did, honestly letting us know that we could easily buy again some of the same flooring in future should we needed to for any reason. Their floors are absolutely stunning and brilliant quality, we really could not be happier with the result! Thank you Mike, & all at Natural Wood Floor Co.!
больше 2 лет назад
Absolutely phenomenal company to work with. We are thrilled with our wood floor. Kevin was a true fountain of knowledge, who really cared that we achieved our desired look. Kevin really spent the time working out the look and feel, and it looks stunning. I can't rate them high enough.
больше 2 лет назад
The Natural Wood Floor Co were recommended by the joiner – a master craftsman – laying my parquet floors. I'm super happy with the result: beautiful, sustainably sourced wood, and great service!
больше 2 лет назад
Good selection of timber floors with expert help and advice.
больше 2 лет назад
Excellent customer care, friendly team. Highly recommend
больше 2 лет назад
We are very pleased with our recently purchased oak topped kitchen island. It's great quality and value. Also the customer serviçe was excellent especially when I had to change a delivery date.
больше 2 лет назад
Lovely Floors! Neil Christopher fitted my floors (bedroom, hall, kitchen and lounge) I'm very happy with his work. I would recomend him and Natural Wood Floors. It was a tricky job with some curve balls through in but Neil had good communications about these and sorted everything.
почти 3 года назад
I ordered a kitchen island from The natural wood flooring co. The kitchen island is from IKEA but If you compare the price between them, this company is cheaper for the like for like. However, this company can put a much thicker top on it. This is what I ordered, it cost less than the IKEA island but it equalled out to the same price as IKEA after delivery cost, but I have got a far superior kitchen island. It is beautiful with the new wooden top. I am very pleased with my purchase and the whole family love it. I ordered on a Friday and got it delivered on the Monday. The unit comes in parts but is very easy to build. We bought some bar stools to suit, it is fantastic. I guarantee this review is true and accurate.
почти 3 года назад
I need to replace my wood flooring and carpets and asked if they could recommend a fitter that will help me choose the right wood/carpet etc at their store. The Sales guy said they would only provide the fitter’s name if I visited the store counter, not on the phone. We are in national LOCKDOWN right now!! No doubt this was a ploy to ensure a sales commission but if that is the general attitude at this store, I am definitely not taking my work here!
около 3 лет назад
Amazing customer service, they even have treats for our “little” dog. We bought a kitchen island that will fit perfectly in our kitchen. Many Thanks!
больше 3 лет назад
I do not often take the time to write long reviews, but I could not pass on the occasion to share how amazing The Natural Wood Floor Company are. We were recommended the company by our builder and from day 1, the experience has been perfect. The staff are very knowledgeable and very obviously passionate about their products. They give plenty of advice and do not do any hard sale. Even after you buy from them, post sales is the best there is. 'No' was never an answer to any of our requests, from holding our products longer in storage due to delays in our project, to adding more products to our order last minute, to arranging delivery all the way to Greenwich. Communication was also very easy by email and phone. And best of all, the wood floor we bought is absolutely amazing. The quality is the best we have seen when shopping around, and we have only had praises from anyone who sees our floor. Companies like these are rare nowadays so I absolutely wanted to share this feedback as this is how good business should be done.
больше 3 лет назад
Great place with everything you need to both source and fit your wood flooring. All the staff are exceptionally helpful and knowledgeable about all the products. As a wood flooring professional myself I would highly recommend The team at Natural wood flooring for a great range of high quality products at great prices.
больше 3 лет назад
We brought 200sm of chevron engineered. We had looked for months for the right flooring and the right price! NWFC were incredibly helpful from start to finish. we are more than happy with our floor, it looks amazing! They also refunded unused boxes. Thank you!
больше 3 лет назад
Natural Wood Floor Company is the best in the business. Choosing the right type of wood is unfamiliar territory for most people. Anyone who works at Natural Wood Floor Company can advise on the best product within your budget. They work very hard to make sure you get a great looking product. Their wood is outstanding. They give great advise, they are service oriented - the product gets to your house on time plus they refund any unopened packets of wood you do not use. Their workshop is inviting and holds your interest. It is worth a visit for the atmosphere and education.
больше 3 лет назад
Buying their floor it is the best investment in your property. We bought our fabulous engineered oak parquet; six months later, we couldn't be happier with our choice. It is absolutely stunning! The service is excellent and the quality of the product is the best you can find on the market. We visited their warehouse at least 4 times and every time we were welcomed and got their full attention (and our dogs too). I would absolutely recommend them to anyone who is looking for a top quality wooden flooring.
около 5 лет назад
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