Darlings of Chelsea
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I have experienced extremely poor service from Darlings of Chelsea from start to finish. When I visited the showroom in Fulham, I was basically ignored the whole time and the salesperson seemed more interested in walking the dog than serving customers. Then I ordered the sofa online, hoping for a reasonably fast delivery, only to be told that the fabric I had chosen was out of stock (which was not stated on the website), and I would have to wait indefinitely until it came back in stock. When I eventually received the actual sofa bed (5 months later [partly due to coronavirus delaying it], I received the wrong cushions (as I had paid extra for feather-wrapped ones). To add insult to injury, the foam cushions provided were stuffed into the covers the wrong way, so you slide off the sofa when sitting on it normally. The issue has still not been resolved and getting a response from the customer service team is like getting blood out of a stone. There has been barely an apology and no offer of compensation. I will never purchase from them again and I would warn anyone else to avoid them.
больше 3 лет назад
We ordered (with some nerves, as sofas are big items to buy without physically seeing them first) 2 x 'Chelsea' sofas, in a light tan nubuck-type leather and with some customisation. They have arrived and are absolutely fantastic; the workmanship is exquisite and the leather quality is far better than I could have expected. The customer service throughout has been tremendous, a real credit to the company. I highly recommend!
почти 4 года назад
Fantastic quality sofas, great knowledgeable staff and expect to pay through the nose!
около 4 лет назад
Dreadful customer service. The customer is ALWAYS wrong. Would never use again.
больше 4 лет назад
Some great looking sofas no doubt, however, customer service is appalling. My order was delayed, I didn't receive any communication on the delay or the reason thereof until I chased. Despite expressing my frustration, a confirmed delivery date was not provided and my request for compensation for the inconvenience caused was simply denied! Also, the reason for the delay that was finally given was that a large number of orders were received - which the sales staff claim is "beyond our control" - totally unacceptable as surely this is something within the company's control!!!
больше 4 лет назад
Nice products but low customer service. They were fine until we made payment, then they were confused and muddled in after sales service. The delivery team were unprofessional also. They made a fuss about having to dismantle and asked for refreshments because they were doing us a ‘favour’. We need an armchair to complement the sofa but are looking elsewhere. Darlings of Chelsea are not worth the hassle.
почти 5 лет назад
Our sofa was delivered the other week and we totally love it! Having searched high and low for the right sofa, we were pleasantly surprised when we came across Darlings of Chelsea online. We called ahead of our visit to the store (great telephone service) and when we arrived we received fantastic customer service. Our experience with the company has been great - thank you! Mrs Oke
больше 5 лет назад
Haven't purchased a sofa for a while and needed to do something quick, had a good experience with Darlings of Chelsea a number of years ago so put my trust in them again. Staff had good knowledge of products and matched them to our needs, went for 'alice corner modular sofa' dimensions where tricky, my wife was a bit stressed before delivery but it fits nicely. Good to get a follow up email though after delivery though etc.. to check all was well. Thanks Darlings of Chelsea
больше 6 лет назад
I recently bought a sofa from this company and aside from it being an excellent product i was delighted with their customer service. They were very knowledgeable about their entire product range and quickly helped narrow down the best product for my needs and to tie in with my existing decor and price range etc. They were friendly and polite without a hint of sales pressure and nothing was too much trouble - they were even keen to ensure total satisfaction after the sofa had been delivered, via a follow up email. All in all - a very pleasing experience
больше 6 лет назад
Darlings of Chelsea were amazing from start to finish. They couldn't have done more , from helping us chose the right style and colour for our home to the delivery and finance. The stock is quite simply exceptional and I couldn't have asked for more. I've already recommended to friends and family who've had the same experience. If you're in the market for a new sofa then definitely check them out. Cheers guys.
почти 8 лет назад
When it comes to the quality of the furniture Darlings of Chelsea is head and shoulders above the rest. But the service is however a whole different story. The staff members weren't at all knowledgeable and failed to provide me with accurate advice on a couple of occasions. Furthermore they are often sacrastic towards their customer, unwilling to put some extra effort and would much rather go for the easy sale. I personally didn't have any problems with the delivery since it was on time and there wasn't any damage on the sofa I bought but I've heard that quite a few customers had issues with theirs.
больше 10 лет назад
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